Immediate access
Before checkout, you must actively request immediate supply and acknowledge that once access starts you may lose a consumer's 14-day cancellation right. The checkbox is not pre-selected. Stripe checkout opens only after you accept it.
Changing your mind
Where valid immediate-supply consent has been given and access has begun, a change-of-mind refund is not normally available. If a consumer cancellation right still applies because supply has not begun, you can cancel within 14 days by emailing us. Purchases made wholly for business purposes do not automatically receive consumer cancellation rights.
Scout subscriptions
Scout Local and Scout Pro subscriptions renew monthly, annually or every seven days as shown for the selected plan at checkout. You can cancel through the SiteIQ subscription-management link or the link in your Stripe receipt. Cancel before the next charge is due; cancellation stops future charges and does not shorten the period already paid for.
When something goes wrong
Statutory rights are unaffected. Contact us if you were charged twice, verified payment did not open access, or the digital service is materially faulty or not as described. We will investigate and provide the remedy required by law, which may include restoring access, repair, a price reduction or refund.
How to request help or cancellation
Email info@quintinqs.com with the purchaser's name and email, payment date and amount, the site address and a short explanation. Do not send card details. You may use: “I give notice that I cancel my SiteIQ NI digital-service contract purchased on [date].”
Refund method
Any approved refund is returned to the original payment method. Stripe and the customer's bank control when cleared funds appear. Complimentary or code-enabled access has no purchase price to refund.